Conversational AI in the Contact CentreChris Ezekiel•July 9, 2019•Conversational AI, Customer Service, ChatBotsContact centres require a great deal of investment for organisations – from recruiting and training staff to putting the right tools in place for a...
How Banks Can Build a Great Conversational Banking ExperienceSairam Vedam•July 3, 2019•Conversational AI, Customer ServiceThis is the second of the two-part series on application of conversational AI within the banking industry. Read the first article here. If great cu...
Artificial Intelligence is Revolutionizing Automated Customer ServiceSariq Shaikh•May 29, 2019•News, Customer ServiceTechnological advancements in AI have unlocked a sea of automation possibilities for various domains, and customer service is no exception. Getting...
Customer Service 2.0: The Rise of Chatbots and RPASariq Shaikh•May 22, 2019•Conversational AI, Customer ServiceCompanies all over the globe are at the cusp of the Industrial Revolution 4.0. In this age of digital transformation, the whole idea of running a s...
Why Conversational AI is Set to Bloom in 2019Sairam Vedam•February 6, 2019•Conversational AI, Customer ServiceBy 2020, 50% of analytical queries will be generated via search, NLP or voice, or will be automatically generated. - Gartner 2019 may well be the i...
AI is Putting the Life Back into Customer Service AgentsOluwafunmilayo Ajayi•December 19, 2018•Artificial Intelligence, Education, AI for Education Initiative +2 moreAbout the author Since 2011, Oluwafunmilayo Ajayi has been providing individuals and organizations consultative services that have involved profess...
