Interview with Andy Peart, CMSO at Artificial SolutionsMartin Russo•July 15, 2019•Conversational AI, InterviewsAndy Peart is the Chief Marketing and Strategy Officer at Artificial Solutions, a company that allows business users and developers to collaborate ...
Interview with Ravi N. Raj, CEO & Co-founder of Passage AIAI Time Journal Editorial Staff•July 10, 2019•Conversational AI, InterviewsRavi N. Raj is the CEO & Co-founder of Passage AI, a company that develops a natural language understanding and processing NLU/NLP platform that ...
Conversational AI in the Contact CentreChris Ezekiel•July 9, 2019•Conversational AI, ChatBots, Customer ServiceContact centres require a great deal of investment for organisations – from recruiting and training staff to putting the right tools in place for a...
How Banks Can Build a Great Conversational Banking ExperienceSairam Vedam•July 3, 2019•Conversational AI, Customer ServiceThis is the second of the two-part series on application of conversational AI within the banking industry. Read the first article here. If great cu...
Interview with Martin Frascaroli, CEO and Founder of AivoAI Time Journal Editorial Staff•July 2, 2019•Conversational AI, InterviewsMartin Frascaroli is the founder and CEO of Aivo, a company that helps enterprises solve their challenges in customer service and sales growth with...
How Can Enterprises Prepare for the Changes Brought by Conversational AI?AI Time Journal Editorial Staff•July 1, 2019•Conversational AIWe asked this question to four CEOs of prominent Conversational AI and chatbot companies: here are their answers. A big thank you for the insights ...
Customer Service 2.0: The Rise of Chatbots and RPASariq Shaikh•May 22, 2019•Conversational AI, Customer ServiceCompanies all over the globe are at the cusp of the Industrial Revolution 4.0. In this age of digital transformation, the whole idea of running a s...
How AI-powered Automation Will Transform OrganizationsChetan Dube•April 8, 2019•Conversational AI, Automation, TechThomas Edison is attributed with saying, “There is no substitute for hard work.” That clearly remains an axiom of modern life, but in the current t...
Why Conversational AI is Set to Bloom in 2019Sairam Vedam•February 6, 2019•Conversational AI, Customer ServiceBy 2020, 50% of analytical queries will be generated via search, NLP or voice, or will be automatically generated. - Gartner 2019 may well be the i...
Interview with Aakrit Vaish, CEO and Co-Founder of HaptikMartin Russo•February 4, 2019•Conversational AI, Interviews, Executive InterviewsAakrit Vaish is the CEO and Co-Founder of Haptik, a Conversational AI company that helps enterprises engage their users through chatbots. Haptik ha...
